Introduction
TriFire Systems CC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
When you contact us or request services, we may collect:
- Name and contact information (email, phone, address)
- Company name and position
- Property details and building information
- Project specifications and requirements
- Payment and billing information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Click patterns and navigation paths
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
How We Use Your Information
We use collected information to:
- Respond to inquiries and provide quotes
- Deliver fire protection services and products
- Process payments and maintain accounts
- Send project updates and service notifications
- Improve our website and services
- Comply with legal obligations
- Maintain safety and maintenance records
Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist with business operations (accounting, IT services, etc.) under confidentiality agreements.
- Business Partners: Subcontractors and suppliers involved in project delivery, limited to information necessary for project execution.
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety.
- Business Transfers: In connection with mergers, acquisitions, or sale of assets, subject to confidentiality protections.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Secure servers and encrypted connections
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure document storage and disposal
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations (tax records, building regulations)
- Maintain project documentation for warranty and maintenance purposes
- Resolve disputes and enforce agreements
Project-related technical information may be retained indefinitely for safety and maintenance purposes.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Object to certain data processing activities
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us at info@trifire.co.za or (021) 522 9939.
Protection of Personal Information Act (POPIA) Compliance
TriFire Systems complies with South Africa's Protection of Personal Information Act (POPIA). We:
- Process information lawfully and reasonably
- Collect information for specific, lawful purposes
- Only collect information that is adequate and relevant
- Maintain information accuracy
- Store information securely
- Respect your rights as a data subject
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.
Marketing Communications
We may send you information about our services, industry updates, and promotions. You can opt out at any time by:
- Clicking "unsubscribe" in email communications
- Contacting us directly
- Updating your communication preferences
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.
Contact Information
For privacy-related questions or concerns:
TriFire Systems CC Units 6 & 7, Baltimore Park 82-84 Killarney Drive Killarney Gardens Cape Town, 7441
Email: info@trifire.co.za Phone: (021) 522 9939
Information Officer: Alasdair Hulme Email: alasdair@trifire.co.za